Frequently asked questions

Truelo is a rental marketplace for the Greater Toronto Area that connects renters with landlords. You can arrange in-person viewings through the platform and rent directly — no platform in the middle of payment. It's built to make renting more transparent and straightforward.

Yes. Creating an account, browsing listings, and messaging are free. Rent and the deposit are arranged directly between you and your landlord — Truelo doesn't process those payments.

Truelo doesn't handle your money. Instead, we make the process more transparent: you view the room in person and meet your landlord before you agree to anything, and you only pay once you've seen the place and chosen to rent.

Under Ontario law a landlord may collect last month's rent and a refundable key deposit — that's it. They cannot charge a security, damage, or pet deposit. You arrange these directly with your landlord; Truelo is not a party to the payment.

You arrange rent and any deposit directly with your landlord, off-platform. Truelo doesn't process, collect, or pay out rent — the agreement is between you and your landlord, and only after you've viewed the room in person.

Always view the room in person and meet the landlord before you pay anyone. Never send money for a room you haven't seen — that's where most rental scams happen.

Because you view the room in person before committing, you can walk away before paying anyone if it isn't what you expected. If a listing is inaccurate or a landlord behaves badly, report it to us and we'll review the listing and the landlord's account.

Your tenancy is governed by Ontario's Residential Tenancies Act, and as a consumer you keep all your rights under Ontario's Consumer Protection Act, 2002. Since you pay your landlord directly, any payment dispute is between you and your landlord and can be raised with the Landlord and Tenant Board.

A few minutes. You need a title, price, city, and photos to publish — everything else can be added later.

Most residential tenancies in Ontario must use the mandatory standard lease form. Truelo connects you with tenants and helps you arrange viewings; your lease and rent are arranged directly with the tenant and governed by Ontario law.