Legal
Terms of Service
Last updated: June 2026
Truelo operates in Toronto and the Greater Toronto Area, Ontario, Canada. These terms are written for that jurisdiction. They are a plain-language summary of how the platform works and are not legal advice; your tenancy is governed by your lease and Ontario law.
1. Acceptance of Terms
By creating an account or using Truelo, you agree to these Terms of Service. If you do not agree, you may not use the platform. We may update these terms from time to time; we will update the date below and, where the change is significant, notify you. Continued use after changes are posted constitutes your acceptance.
2. Who Can Use Truelo
You must be at least 18 years old — the age of majority in Ontario — and legally able to enter into binding agreements. By registering, you confirm that the information you provide is accurate and that you will keep it up to date. Truelo reserves the right to suspend or terminate accounts that violate these terms.
3. Truelo Is a Marketplace, Not a Party to Your Tenancy
Truelo is a technology platform that helps tenants and landlords find one another through listings. Truelo is not a landlord, property manager, real estate brokerage, or party to any tenancy agreement, and we do not provide legal advice. Any tenancy you enter into is between you and the other party and is governed by the Residential Tenancies Act, 2006 (Ontario) and your lease. Disputes about the tenancy itself — such as rent, repairs, eviction, or your rights as a tenant or landlord — fall under the exclusive jurisdiction of the Landlord and Tenant Board (LTB), not Truelo. You cannot waive rights granted to you by the Residential Tenancies Act.
4. Listings and Landlord Responsibilities
Landlords are responsible for the accuracy and legality of their listings and for complying with all applicable laws, including the Residential Tenancies Act, 2006 and Ontario's mandatory standard form lease requirements where they apply. Listings go live immediately on publishing; we review listings that are reported to us. You may not post listings for properties you do not own or are not authorised to rent. Landlords and other users must not discriminate against tenants on any ground protected by the Ontario Human Rights Code — including race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability, or receipt of public assistance. Misleading, fraudulent, discriminatory, or duplicate listings will be removed and may result in account termination.
5. Payments
Truelo does not process, hold, or guarantee rental payments. Rent and any deposit are arranged and paid directly between the tenant and the landlord; Truelo is a listings marketplace and is not a party to the payment. We recommend you view the room in person before paying anyone. Under Ontario law, a landlord may collect only a rent deposit equal to at most one month's rent (applied to your last month) and a refundable key deposit — there is no legal security, damage, or pet deposit. If anyone asks you for a security or damage deposit, do not pay it.
6. Viewing and Applying in Person
Truelo is built around seeing a room in person before you commit. Tenants should arrange a viewing, meet the landlord, and confirm the room matches the listing before applying to rent or paying anything. If something is wrong — for example, the unit is not as described or is unavailable — do not proceed, and report the listing to us so we can review it. Because Truelo is not a party to your payment, any money you pay is arranged directly with the landlord and handled under the terms you agree with them.
7. Fees
Listing a room and browsing Truelo are free. The only fee we charge is optional: a listing boost fee a landlord may choose to pay to promote a listing. Truelo does not charge a fee on rent, deposits, or any other amount arranged between you and the other party, and any fee we do charge is disclosed before you pay it. As a consumer, you keep all rights and remedies available to you under the Consumer Protection Act, 2002 (Ontario); nothing in these terms limits those rights.
8. Prohibited Conduct
You may not use Truelo to engage in fraud, harassment, discrimination, or any illegal activity. You may not post false reviews, impersonate other users, or scrape or misuse platform data. Violations may result in immediate account termination and reporting to relevant authorities.
9. Dispute Resolution
Because Truelo does not process or hold rental payments, payment disputes are between the tenant and the landlord directly. If a listing or user appears fraudulent, misleading, or unsafe, report it to us and we will review it, and may remove the listing or terminate the account. Nothing in this section requires you to give up your right to bring a claim in court, including the Ontario Small Claims Court, or to participate in a class proceeding — those consumer rights cannot be waived under the Consumer Protection Act, 2002. Disputes about the tenancy itself are handled by the Landlord and Tenant Board.
10. Limitation of Liability
Truelo provides a platform connecting renters and landlords. We are not responsible for the condition of properties, the conduct of users, or disputes that arise outside our platform. To the extent permitted by law, our liability is limited to the fees you paid to us in connection with the transaction in dispute. Nothing in these terms excludes or limits liability that cannot be excluded or limited under applicable law, including your non-waivable rights under the Consumer Protection Act, 2002 (Ontario).
11. Governing Law and Jurisdiction
These terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. Subject to your non-waivable consumer rights and to the exclusive jurisdiction of the Landlord and Tenant Board over tenancy disputes, you agree that the courts of Ontario have jurisdiction over any dispute arising from your use of the platform. If any provision of these terms is found to be unenforceable, the remaining provisions remain in full effect.
12. Contact
Questions about these terms can be sent to legal@truelo.co.