Help Center

How can we help?

Browse common topics below, or head straight to the FAQ.

Payments & safety

How renting works on Truelo: you arrange rent directly with the landlord after viewing in person.

Creating a listing, what’s required to publish, and getting it reviewed.

Spotting scams, viewing in person before you pay anyone, and renting with confidence.

Deposits, the standard lease, and where tenancy disputes are decided.

What to do if a listing or landlord seems wrong, and how to report it to our team.